which statement of quality was stated by quality guru dr jm juran
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Quality Defined
Quality, according to Juran, means that a product meets customer needs leading to customer satisfaction, and quality also means all of the activities in which a business engages in, to ensure that the product meets customer needs.
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Juran defines quality as fitness for use in terms of design, conformance, availability, safety, and field use. His approach is based customer, top-down management and technical methods.
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