Business Studies, asked by samidhashingre, 6 months ago

which Strategies helps to learn together about end-customers, set

specifications, improve delivery, and communicate honestly.

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Answered by Anonymous
0

Answer:

A company's ability to provide excellent business-to-business customer support can only go as far as its ability to manage - and ultimately exceed - the expectations of its clients. The worst thing a business can do is tell a customer his or her problem will be resolved one way and then offer a contradictory solution or timeline instead.

As business owners, we all know there is a baseline expectation for high-quality customer service in today's marketplace. For example, the Institute of Customer Service found 60 percent of consumers favor a balance of price and service and are unwilling to accept poor customer service in exchange for lower prices. However, the best way to exceed the norm and maintain happy clients in the long term is to manage their expectations from start to finish. Companies can set themselves up for success by utilizing the right B2B support software and employing these five powerful strategies for managing customer service expectations:

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