why do hotel staff need to br calm at all times?
Answers
Answer:
If your a hotelier the main thing is you must be cool all times because your working in service orinted industry that should make the guest happier not upset the main thing is problem handling skills if guest is complaining about something or shouting you don't ever argue with them if the mistake is guest also first hear what they are saying then empathise them next apologies to guest for the inconvenience caused to them if you can resolve the problem do it or you think that is guests error contact your senior regarding this and resolve the problem then finally thank the guest always patience is needed for working in the hotel industry may in busy days your running from morning to evening but infront of guest your smile and wishing always matter that makes the guest more comfortable with you remember when the guest is staying in hotel they should feel like they are staying in home that comforts brings a good hotel and good hoteliers.
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Answer:
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Explanation:
Why do hotel staffs need to be calm at all times?
If your a hotelier the main thing is you must be cool all times because your working in service orinted industry that should make the guest happier not upset the main thing is problem handling skills if guest is complaining about something or shouting you don't ever argue with them if the mistake is guest also first hear what they are saying then empathise them next apologies to guest for the inconvenience caused to them if you can resolve the problem do it or you think that is guests error contact your senior regarding this and resolve the problem then finally thank the guest always patience is needed for working in the hotel industry may in busy days your running from morning to evening but infront of guest your smile and wishing always matter that makes the guest more comfortable with you remember when the guest is staying in hotel they should feel like they are staying in home that comforts brings a good hotel and good hoteliers.
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Staying calm in any situation, regardless of if you work at a hotel or even if you don’t have a job at all, helps you gain control over it. You are preventing an escalation of emotions, which could cause the situation to get worse.
Calmness reassures people you do have control over what’s going on, or otherwise you’re the “person in the know” that can take care of the situation.
People will naturally mirror the behavior of people that they are talking to - Your cool demeanor will chill them out.
As a hotel employee, what are some hotel hacks that most guests are not aware of (e.g. room upgrades, free stuff, etc.)?
As Hotel Front Desk Supervisor, I would recommend the following:
Even if it isn’t, tell the clerk you’re on a honeymoon, vacation, or here for a special occasion. It’s more common for people to offer a complimentary upgrade without the guest asking directly. Directly asking for an upgrade without stating a reason gives the clerk a vibe that you’re going to be ‘high maintenence’.
Don’t book via third party websites. They can be misleading and end up booking you in the wrong location, different hotel on that property, etc. They will fool you by having a better rate. If they do, I would be hesitant
How many staff is needed for a 60 room hotel?
You need as many as you need. It's not a Navy ship: you don't have a "compliment" (I'm not a believer in organizational charts), but you've got a lot of work to do, and you need a number of people there who can get it all done.
Some people try to run a hotel without a 24-hour front desk, but with over 30 rooms (and anything smaller is a bed-and-breakfast, or a Mom and Pop), I wouldn't try anything like that. So the front desk has to be attended 24–7 -- 168 hours per week. Four full-time equivalent employees could get it done, with one odd shift left over for the general manager to take a turn a
How do hotel staff treat rude customers and show them their place?
Oh man. I have a story to tell.
There was this guy (lets call him John) who made a booking at my hotel for 1 night. He was from a very reputed auditing company.
At about noon, a lady comes to the reception asking to check in on his behalf. There was no message from John so the receptionist tried calling him to ask if he was expecting anybody. She looked respectable and was escorted to the coffee shop where she was offered lunch. In the mean time, as the room was pre-paid, the receptionist still tried to call John. After about an hour, they managed to get through and the receptionist received ver