Question

why is there a need to identify customer expectation?
class 9 Retail​

Answer 1

Answer:

okk i think for bargening

and

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Answer 2

Answer:

Customers rate a company's performance by its ability to meet their expectations. What the customer wants is often more of a powerful motivator than what they need. This becomes clear when you listen to your customer and ask them to tell you why they want what they want.