Write a essay on speaking English correctly relevant to the hospitality industry
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Language acts an essential part of success in hospitality, and has impacted the hospitality industry continuously. Not only has it influenced the method of marketing strategies or the methods of human resource management, it has also influenced the educational system as well. Many have come to realize that foreign language skills can be utilized in the industry to assist the foreign traveler, communicate with non-English speaking-employees and to work in non-English speaking countries.
Foreign language in the hospitality industry is needed to assist foreign travelers. The hospitality industry – a service industry that sets to provide service to achieve the customers’ satisfactions. Customers are seeking for exceptional and customized service that fits them well. A made-to-measure service usually comes from organizing matters that the customers are used to, such as a guests favorite drink, preferred room type, and the spoken language is part of it as well. Of many tourists that travels, it is likely that they may not excel in the language of the foreign country that they are traveling to. If an accommodation that the customer is staying is not able to provide quality service due to the fact that mis-communication occurs frequently, the customer is likely to develop a negative opinion towards this certain hotel or restaurant. Therefore, the hospitality industries usually adapt ourselves to the customer’s preference by providing multi-lingual service in order to support the customers’ needs.
Over the past few years, tourists from China have increasingly become active all over the world. With the rise of China on the world stage, it’s language – Chinese has always been the top language spoken in the world and it is also gradually becoming a major tourist-spoken language. This trend has impacted the marketing strategies of many; and mastering this language has become a priority for hoteliers’ careers.
Switzerland has come to the awareness of the potential of the Chinese market brought by tourist. And Switzerland has come to realize that the incoming guests have high expectations for the “Swiss hospitality service”. But many hospitality industry are not yet ready to face the Chinese tourist trend by providing professional service, and most hotels’ are established with European standards. As a result, Switzerland has published an official guide guiding hospitality industry managers on how to professionally serve the Chinese tourist. Dr. Christian Rey, president of the hotelleriesuisse, said that hospitality industries in Switzerland have brochures, menus and leaflets translated into Chinese to provide a closer service.
Following up, A very good example can be also seen in Mauritius while an increasing amount of Chinese tourist is visiting Mauritius recent years. “In Mauritius, the country has received 17,233 Chinese tourists during the first ten months of the year, against 12,571 visitors during the same period in 2011.” According to a Mandarin teacher in Mauritius, she pointed out that among all the Mandarin-learning students, “there are employees of big companies, businessmen, importers, tour guides … All these people deal with the Chinese and for them to master this language has become indispensable.” And in recent years, “there is a strong demand from hotel groups to train their employees in Mandarin. ” Said Elise Raffray, Managing Director of Formaclic . According to the data of The Language Training Centre in Mauritius, the center has trained hundreds of hotel employees in Mandarin, including hotel receptionists, employees in food and beverages departments and departments. This brings the us to the next point.
Foreign language in the hospitality industry is needed while communication between employer and non-English speaking employees. As international tourists increases all around the globe, simultaneously increases the need to hire international employees as well. However, communication satisfaction has always been a significant influence to the work outcomes amongst between managements and non-English speaking employees. Language barriers have been mainly seen during speaking communication and professional situations.
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Speaking English Correctly Relevant to the Hospitality Industry
English proficiency has become a necessity in the modern global world. There are many reasons behind it.
The first reason is English is the language of the world now. All the communication, interaction, advertisements, etc. are predominantly in English language. Not knowing English means missing the chance to avail all the facilities provided on internet.
Proficiency of English is a must for those employed in the hospitality industry. Since hospitality industry provides services to travelers, both national and foreign, English is the lingua franca of this industry. Without English this industry won’t be able to look after its foreign customers.
Sub-services such as front-office, service, house-keeping, concierge, valet-service, etc. all use English.
So, if one has to do well in this industry, one must be excellent in using English.