write a letter to complaint the book publisher
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August 23, 2003
Mr. Daniel Hudson
4128 East 15th St.
Lanning, New York 10305 Dear Mr. Daniel Hudson,
Over the last 2 years I have purchased several quality books through your website, www.appletreebooks.com, and have been very pleased with the quality and service I have received. On July 28, 2003, I used your website to order a first edition copy of Service for Two by Madeleine Gatson, published in 1964 by Carlton Publishers. My online confirmation number for the order is F285H324897.
On August 11, 2003, I received my order; however, rather than a first edition of the book in question, I received a later reprint published in 1983. That same day I sent an email through your website but as of today, I have not received any reply or acknowledgement. As I have always been impressed with your speed and accuracy in filling my orders in the past, I'm sure this is a simple error and that you will take the necessary steps to correct it.
I have returned Service for Two and my order slip by US mail at my own expense. I am requesting that you ship the correct edition of the book to me as soon as possible at no additional charge. If a first edition is unavailable, please inform me by mail and credit my account for a refund.
I have confidence that you will take every step necessary to correct this problem and maintain the good trust I have in Apple Tree Fine Books as a quality company committed to customer satisfaction. Please contact me at 662-494-5255 or [email protected] if you have any questions of concerns.
Mr. Daniel Hudson
4128 East 15th St.
Lanning, New York 10305 Dear Mr. Daniel Hudson,
Over the last 2 years I have purchased several quality books through your website, www.appletreebooks.com, and have been very pleased with the quality and service I have received. On July 28, 2003, I used your website to order a first edition copy of Service for Two by Madeleine Gatson, published in 1964 by Carlton Publishers. My online confirmation number for the order is F285H324897.
On August 11, 2003, I received my order; however, rather than a first edition of the book in question, I received a later reprint published in 1983. That same day I sent an email through your website but as of today, I have not received any reply or acknowledgement. As I have always been impressed with your speed and accuracy in filling my orders in the past, I'm sure this is a simple error and that you will take the necessary steps to correct it.
I have returned Service for Two and my order slip by US mail at my own expense. I am requesting that you ship the correct edition of the book to me as soon as possible at no additional charge. If a first edition is unavailable, please inform me by mail and credit my account for a refund.
I have confidence that you will take every step necessary to correct this problem and maintain the good trust I have in Apple Tree Fine Books as a quality company committed to customer satisfaction. Please contact me at 662-494-5255 or [email protected] if you have any questions of concerns.
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