Write a letter to the Sales Manager, Snapdeal India, New Delhi for replacing a mobile phone wrongly delivered to you. (Write yourself. I am giving hints) Follow letter Writing format perfectly.
I had booked a Samsung Galaxy M98 mobile from/ through your app.
The mobile phone came as usual and was delivered to my doorstep.
The box was opened and was found that another model of the same brand was delivered to me. It was Samsung M10, a mobile of lesser price range was delivered to me.
It seems, the packers did the mistake and sent a wrong model, not at all booked by me.
I have already initiated replacement option and the Courier boy may take away the box within a day or two.
I am in dire need of the aforesaid mobile phone. Replacement must be given on urgent basis as unnecessary delay may hamper my online classes.
Answers
Answer:
Dear Sir or Madam,
Two weeks ago I purchased a brand new mobile phone from your shop. I was excited to have purchased it but very disappointed to find that the phone was poorly produced and stopped working within a week of purchase. I have talked to one of your representatives over the phone twice but nothing has been done so far. I am hoping you will replace it immediately.
In relation to the specifics of the order, I purchased this mobile phone from your Davidsons Avenue store on September 23rd and it was a cash purchase. The model of the mobile phone is OnePlus 6 and it comes with a 6.28 inches display, Android 8.1 (Oreo) OS, 16 Megapixel camera, 6 GB RAM and Octa-core processor. The order number is 25789652 and I am attaching a copy of my receipt.
The issue with the phone is that I am unable to start it even after the phone is fully charged. It is dead and unusable for me. I’m sure this is a manufacturing flaw and I am entitled to get a new phone as a replacement according to the warranty policy. Despite my communication with one of your representatives a week ago, nothing has been done and I seriously doubt the after-sale service you provide.
As a solution, and because I really like the functionality and features of this phone, I am hoping that you will agree to replace it with a new one immediately. Otherwise, I would like a full refund and I will be contacting the Bureau of Consumer Protection if I do not hear back from you in regards to this within a week.
Thank you for giving the matter your attention and I hope to hear your reply soon.