write a letter to your reputed company complaining that the mobile phone that you bought recently from them has technical problems. say what you want to do and what kind of support you need.
Answers
156 – M
Green Lane
Civil Lines
City
June 4, 2018
The Manager
Samsung Electronics
Customer Care Department
Neta Ji Marg
City
Subject: Technical Problems in the Phone
Sir:
I purchased a Samsung Galaxy J Prime phone from Samsung Showroom situated at Model Town on May 17, 2018. The phone has developed technical faults. Its backside gets exceedingly heated while using it.
Quite often its touch also starts giving trouble. And at times it gets hung up. It is still in the warranty period. I am attaching the invoice details with the letter. Kindly fix the faults in the phone or replace it. Looking forward to hearing from you.
Yours sincerely,
Abhniav
Answer:
Explanation:
ABC Colony
New Delhi- 123456
3rd June 2018
The Sales Manager
XYZ Company
New Delhi
Sir
Sub: Faulty Handset Received
I am writing to inform you about the faulty mobile laptop that I have purchased in your store. I am a regular customer of your company. On the 30th of May, I bought a brand new XYZ-N03 laptop. However, upon one week of using it, several problems started to appear.
The flash of the camera is not working properly. When I try to write a text message, the system either crashes or switches into Chinese and does not recognize the words. Also, I am getting a lot of heating issues, even after using the set for only 10 minutes, it starts getting heated up.
For these reasons, I would ask you either to refund the purchase price in full or send me a replacement handset. Looking forward to your immediate response.
Yours faithfully
Vishnu Murthy.R