Question

Write a polite letter to a customer who has complained about incivility and inattention when he visited your company

Answer 1

56 Disgruntled Street
Somewhere Unhappy
1AM MAD



Customer Service Manager
That Awful Company
Somewhere Awful
UR BAD

June 15, 2016



Dear Sir/Madam,

I am writing today to complain of the poor service I received from your company on June 12, 2016. I was visited by a representative of That Awful Company, Mr. Madman, at my home on that day.

Mr. Madman was one hour late for his appointment and offered nothing by way of apology when he arrived at noon. Your representative did not remove his muddy shoes upon entering my house, and consequently left a trail of dirt in the hallway. Mr. Madman then proceeded to present a range of products to me that I had specifically told his assistant by telephone I was not interested in. I repeatedly tried to ask your representative about the products that were of interest to me, but he refused to deal with my questions. We ended our meeting after 25 minutes without either of us having accomplished anything.

I am most annoyed that I wasted a morning (and half a day's vacation) waiting for Mr. Madman to show up. My impression of That Awful Company has been tarnished, and I am now concerned about how my existing business is being managed by your firm. Furthermore, Mr. Madman's inability to remove his muddy shoes has meant that I have had to engage the services, and incur the expense, of a professional carpet cleaner.

I trust this is not the way That Awful Company wishes to conduct business with valued customers—I have been with you since the company was founded and have never encountered such treatment before. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.

Yours faithfully,
Sakshi

Answer 2

Answer:

The required letter is as below:

Explanation:

Mitchell Cory,

$4960$ Houston Road,

Florence, KY $41022$,

July $3$rd, $2022$

Nera Majusto,

Redberry Enterprises,

$193$ Pavilion Parkway,

Newport, KY $41071$

Dear sir,

We were quite sorry to learn of your unpleasant interaction with one of our customer support representatives. We sincerely apologise for the worry and annoyance this has brought you.

We want you to know that our customer care representatives receive ongoing training on how to deal with clients. The training programme has to be changed, though, as a result of this experience. We'll send our whole customer service crew for refresher training in the hopes that we can prevent such instances from happening again.

We hope our relationship with you remains unaffected by this event and that you return soon!

Please get in touch if there is anything else we can do.

Sincerely,

Mitchell Cory,

Customer Service Head

SPJ2