write articles on is the customer is king
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The Customer Is KingAs mandated by their top executives, Zappos.com, Southwest Airlines and Disney aim to deliver superb experiences for everyone they serve
The Customer is King” philosophy does produce a power differential between the customer and the service provider in Eastern cultures. In such cultures, customers may feel superior in social hierarchy compared to the service providers, may develop a sense of entitlement that infringes on the rights of the service providers and may carry over that expectation from service to non-service contexts. The power differential is also a source of stress for the service provider.Culture Is Job One at Zappos
The Customer is King” philosophy does produce a power differential between the customer and the service provider in Eastern cultures. In such cultures, customers may feel superior in social hierarchy compared to the service providers, may develop a sense of entitlement that infringes on the rights of the service providers and may carry over that expectation from service to non-service contexts. The power differential is also a source of stress for the service provider.Culture Is Job One at Zappos
The quietly charismatic Tony Hsieh knew little about the shoe industry when he helped start Zappos. But as his fascination with the online shoes-and-more store grew, he became zealous about creating and maintaining the proper company culture, one that fit with its large selection, free shipping (both ways) and 365-day return policy. Zappos also promises order delivery in four to five business days, but nearly all customers receive a surprise upgrade to overnight shipping.
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Although there are lot of companies which uses customer service as a tool to rectify the customer complaints, they overlook the things which are essential to make customers happy. In today’s marketing world where customer is the reason any business survives, it is really very critical to satisfy customers’ needs.
Customers today want the very most and the best for the every cent spent, and on the best conditions. Only the individuals and companies that provide extremely exceptional products and services at reasonable prices last. This article explains the practices which can be exercised to please the customer. Also the article explains the difference of types of customers
Customers today want the very most and the best for the every cent spent, and on the best conditions. Only the individuals and companies that provide extremely exceptional products and services at reasonable prices last. This article explains the practices which can be exercised to please the customer. Also the article explains the difference of types of customers
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