Write short notes of about 150 words each on the following topics:
1. Differences between a portfolio and a resume.
2. Interpersonal skills
3. Body language during an interview
4. Dealing with difficult customers
Answers
Explanation:
1.Portfolios are much more detailed than resumes and require a larger time investment to create. While a resume is one or two pages long at most, a portfolio is usually presented in a professional, 3-ring binder allowing for an in-depth showcasing of your experience and skills. Portfolios aren't meant to replace resumes, but rather to enhance them.
2.A social skill is any competence facilitating interaction and communication with others where social rules and relations are created, communicated, and changed in verbal and nonverbal ways. The process of learning these skills is called socialization. Lack of such skills can cause social awkwardness.
3.Body language during interview plays a very important role in making or breaking your career. The expression “actions speak louder than words” holds very true, especially during job interviews. The way you present yourself leaves a significant impact on your interviewer.
Everything – right from your outfit to your hairstyle, accessories, and all other things you might be carrying – are judged! From the moment you enter through the company’s front door, you’re perceived with different opinions by different people.
4.93% of customers are more likely to make repeat purchases with companies that offer excellent customer service.
Since difficult customers are inevitable, you and your team must know how to effectively resolve customer conflicts.
To enhance your team's conflict resolution capabilities, enroll them in online workshops and practice role-playing.
This article is for customer service agents and business owners who want to train their staff to deal with dissatisfied customers more effectively.
Answer:
Differences between a portfolio and a resume