Write the case history of a consumer who have fought a consumer rights case and was given Justice in the Consumer Court.
Answers
Consumer Court is a special purpose court in India that deals with cases regarding consumer disputes, conflicts and grievances. They are judiciary hearings set up by the government to protect the consumers' rights. Its main function is to maintain the fair practices & contracts by sellers. Consumers can file a case against a seller if they are cheated or exploited by sellers. The court will only give a verdict in favour of the consumers/customers if they have proof of exploitation, i.e., bills or purchase memos. If a consumer does not have the proper documents required for filing a case then it would be very difficult for the consumer to win or even file a case.
Rights provided by consumer courts Edit
The consumer rights provided by consumer courts in India are
- Right to Safety: The right to be protected from all types of hazardous goods and services
- Right to Information: The right to be fully informed about the performance and quality of all goods and services
- Right to Choose: The right to free choice of goods and services
- Right to be Heard: The right to be heard in all decision-making processes related to consumer interest
- Right to Redressal: The right to seek compensation, whenever consumer rights have been infringed
- Right to Consumer Education: The right to complete consumer education
Answer:
While working as a Lawyer for consumer court in Kolkata, we have come across several interesting cases throughout our career. Once a student sued a company over a box of crayons. The box of crayons contained a color pencil labeled as skin colour. The boy found it offensive and racist in outlook.