You are a big company which supplies a wide range of flowers. The Highland Flower Agency, one of your loyal customers has just sent a letter of complaint about the quality of the daisies that you delivered two days ago- the daisies have been faded and didn’t keep their real colors so their customers were not satisfied when they received them. You are really surprised because this is the first time this has happened to your business. Immediately, you have sent an inspector to the agency for testing the flower samples. The test result proves that:
The daisies have been faded due to the poor keeping conditions of the Highland Flower Agency- they have kept the flowers in unsuitable temperature (too high temperature).
The daisies have had different colors because the producer is trying a new variety of Western daisies and the new colors are most of customers’ favorite ones nowadays.
What should you do to handle this problem? (State the clear steps for your solutions)
Answers
Explanation:
about the quality of the daisies that you delivered two days ago- the daisies have been faded and didn’t keep their real colors so their customers were not satisfied when they received them. You are really surprised because this is the first time this has happened to your business. Immediately, you have sent an inspector to the agency for testing the flower samples. The test result proves that:
The daisies have been faded due to the poor keeping conditions of the Highland Flower Agency- they have kept the flowers in unsuitable temperature (too high temperature).
The daisies have had different colors because the producer is trying a new variety of Western daisies and the new colors are most of customers’ favorite ones nowadays.
What should you do to handle this problem? (State the clear steps for your solutions)