Question

You are Amit Kapoor, resident of 43/9, Shyam Enclave, Delhi. You visited Manali with your family during the summer vacation. You had two double suites at Lake View resort. Your stay at the hotel fell far short of the description in the brochure. Write a letter of complaint to the Customer Service Department to refund for your hotel stay.​

Answer 1

letter of complaint to the Customer Service Department to refund for your hotel stay.​

From: Amit Kapoor

To: Customer Service Department

Subject: Refund

Dear Sir,

            Hope this letter finds you well. I am Amit Kapoor. I am resident of 43/9, Shyam Enclave, Delhi. I visited Manali with my family during the summer vacation. I had two double suites at Lakes view resort. My stay at the Hotel fell far short of the description in the bronchor. I am requesting you to you to refund my hotel stay. That’s very kind of you.

                                      Regards,

Hope it helped.....

Answer 2

43/9, Shyam Enclave

Delhi

12th August, 2019

Customer Service Department

Lake View Resort

Manali

Sub: Complaint about the double suites

Ref. No: Holiday reference Number BM 3278 M

Sir,

I had booked two double suites of rooms, 111 and 112,

at your resort for a week from 10.07.2019 to 16.07.2019

for me and my family. My central complaint is that the

hotel fell far short of the description in the brochure.

Although the rooms were billed as four-star

accommodation, they were cramped, and the

furnishings were worn out and dirty. The hotel grounds,

described in the brochure as “Pleasant, tranquil, and

spacious”, were in fact next to a busy main road. The

swimming pool was closed for repairs.

I registered a formal complaint with the front office

detailing these issues. I feel that we are due to full

refund for this hotel stay as it failed to meet our

expectations and ruined our holiday. Looking forward

for a prompt reply.

Yours faithfully

Amit Kapoor