Question

You are Harpreet Singh /Harpreet Kour of Gyan Jyoti Public School ,Ludhiyana. You had arranged a
trip for fifty students to Nainital in summer vacations for ten days with ‘Hilltop Travels and Tourism’. The
arrangements done by the travel agency were far below the standard. Write a letter of complaint to the
director of the agency to stop duping tourists with false promises as it tarnishes the image of locals.
5x1= 5 Marks
(a)………………………………………
………………………………………..
…………………………………. 2021
The Director
Hilltop Travels and Tourism
Ludhiyana
Subject:
(b)………………………………………………………………………………………………………………
…………………….
Dear Sir
We had arranged a trip for fifty students of my school to Nainital in summer vacations for ten days with
your travel agency in the month of February.
However, (c)………………………………………………………………………………………… were far
below the standard. The accommodation and food facilities were inferior in quality. We bought the package
at the whooping cost of Rs.2,50,000.At the booking
,(d)………………………………………………………………. 4 star lodging ,boarding and luxurious
transport facilities .But, neither the hotels were 4 star ,nor the food was up to the mark. Also, there was poor
class transport facility. Over all,your agency promises heaven but delivers hell in reality.
Therefore , I appeal to you to stop duping tourists with false promises as it tarnishes the image of the
local people. We hope you will mend your ways to avoid being brought to justice.

Yours truly
Harpreet Singh /Harpreet Kour




(1 Point)

(i) Harpreet Singh ,Gyan Jyoti Public School ,Ludhiyana

(ii) Harpreet Kour , Gyan Jyoti Public School ,Ludhiyana

(iii) Gyan Jyoti Public School ,Ludhiyana

(iv) Harpreet Singh /Harpreet Kour of Gyan Jyoti Public School ,Ludhiyana
12.Write the subject for the given letter.
(1 Point)

(i) Arranged a trip for fifty students to Nainital.

(ii) Arrange a trip for fifty students to Nainital in summer vacations .

(iii) Complaint about false promises and substandard services.

(iv) The arrangements done by your travel agency .
13.However…………………………………………………………………………………were far below the standard.
(1 Point)

(i) I am pleased to inform you that the arrangements done by your travel agency

(ii) I regret to inform you that the arrangements done by your travel agency

(iii) You are requested to inform that the arrangements done by your travel agency

(iv) You have been informed that the arrangements done by your travel agency
14.At the booking ,…………………………………………………………………………………………
(1 Point)

(i) we were assured we would get

(ii) we are assured we would get

(iii) we have been assured we would get

(iv) you have assured us
15.On the basis on this letter ,please mention how to end the main body of a formal letter.
Immersive Reader
(1 Point)

(i) By discussing the weather in your city.

(ii) By discussing the weather in the recipient’s city

(iii) By showing your love for the recipient

(iv) By telling the recipient what he should be doing next.

Answer 1

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