Question

You are the manager of a luxury car showroom? At the end of a great day of promoting a new line of luxury cars which received a lot of footfall, you receive the following email from a customer. “Dear Manager My name is Shyam and I visited your showroom, this friday evening. I was particularly interested in the limited edition vintage Beetle car. You see I am really into cars and I wanted to feel the Beetle from the inside. Unfortunately I was not able to get anywhere close to the car while I just saw a couple getting out of the Beetle. I just don't know why was I treated differently. Because I was not dressed to the occasion or because I did not look rich enough to actually buy the car. None of your staff gave an explanation and kept saying, sitting in the car is not allowed, the couple entered before we could stop them. I don't know who gives them this kind of training, is it you or your owner? Well, let me tell you you have just added one more person in the list of people who are never going to visit you again.” Based on the above received email, give your response in the following two emails below 1 Write an email to your senior manager, forwarding this email and how do you want to resolve this unhappy customer.

Answer 1

Answer:

PLESE MARK ME AS BRAINLIST

Answer 2

Answer:

Explanation:

Subject -  I really feel regret & apologies behalf on my staff  

To

Dear Shyam sir

First of all ,I want to tell you sorry  about our services we never gives this kind of training to our staff. I don't know , how it happened , I really feel regret & apologies behalf on my staff who's treated you differently but our intentions never wrong ,i want to request you please visit once at our showroom ,we treated you with our best services & give you heavy discount please give me your contact number , I want once talk with you about vintage Beetle car.

I am sure that you forgiven our staff ignorance , I should heartily invite to you in our showroom .vintage beetle car have really good & specific features which specially make for energetic & smart persons as  like you . I will waiting your message or mail with excitement , my mobile number is XYZ , call me anytime , hopefully your message drop in my mobile as soon.

I hope you will contact me soon,  

Thanks & Regards -  

XYZ Company

Navneet singh