You are the manager of a luxury car showroom? At the end of a great day of promoting a new line of luxury cars which received a lot of footfall, you receive the following email from a customer.
“Dear Manager
My name is Shyam and I visited your showroom, this friday evening. I was particularly interested in the limited edition vintage Beetle car. You see I am really into cars and I wanted to feel the Beetle from the inside. Unfortunately I was not able to get anywhere close to the car while I just saw a couple getting out of the Beetle. I just don't know why was I treated differently. Because I was not dressed to the occasion or because I did not look rich enough to actually buy the car.
None of your staff gave an explanation and kept saying, sitting in the car is not allowed, the couple entered before we could stop them. I don't know who gives them this kind of training, is it you or your owner?
Well, let me tell you you have just added one more person in the list of people who are never going to visit you again.”
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