You had a horrible stay at your
hotel last night. Go downstairs and complain
to the front desk clerk. You want a refund!
Partner B: You are the front desk clerk at a 5
star hotel. Your hotel is amazing. Everyone
loves it. You at the front desk now and a
guest has come down to talk with you.
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It's happened to most hoteliers: An event planner is really excited to host their gathering at your hotel, negotiations are in the works, and everyone is all smiles. Then, seemingly out of the blue, they say that it’s not the right fit. Or they stop responding to your emails altogether. Either way, you have no idea what happened!
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