you order a item from an online store and it has arrived damaged.write a letter to the retailer explaining the situation how u receive the damaged product
Answers
Letter to the retailer explaining the situation how u receive the damaged product:
7/ B Colony Street
Kol- 700034
Date- 08.02.2020
To
The Manager
Amazon Store
P-569 Lake Road
Kol- 700009
Sub: Complaining about receiving the damaged product
Sir,
I am Jinia Basu, a frequent customer of your site. I recently bought a flower vase from you.
I am sad to inform you that it was delivered broken. The handle of the vase is absolutely broken. The packing of the product was not that good, I think this is the main reason behind it. I didnot expect this kind of service from the renowned store. I want to exchange this product.
I would request you to take proper action on it.
Yours faithfully,
Jinia Basu
Answer:
Dear Sir or Madam,
I recently ordered a Kitchenmax blender from your online shop, and was disappointed to discover that the glass portions of the appliance had been smashed during transit.
I would have expected the package to be wrapped more effectively in order to avoid incidents such as this, but there was almost no padding material in the box. I would like you to arrange for the return of the item and to process a full refund as soon as is convenient, since the blender was intended to be a gift for an occasion that has already passed.
The order number was KX3564686, and it was delivered on 24/09/2017.
If you need to book a time for a courier to collect the parcel, you can contact me at this email address, but it must be within the next two weeks as I will be moving to Washington.
Kind regards,
Angela Bradford