Question

You work for a cosmetic company. Write an Email responding to a dissatisfied customer.​

Answer 1

Answer:

Dear [First name],

I’m so sorry your order hasn’t arrived. I know how frustrating this must be.

I’ve tracked the package via [carrier], and it’s currently listed as “[status].” If you’d like to check on its progress, here’s the link you can use: [link]

Please contact me directly if your order hasn’t arrived within [time frame]. In the meantime, I will do everything I can to locate your package.

Once again, [First name], I sincerely apologize for the inconvenience.

Sincerely,

[Agent first name]

[Email/direct phone]

Explanation:

please don't delete my answer as I am not spamming

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