Your role is customer support executive for a Ticket Booking App. You have to call a customer and explain him about the three things mentioned below in detail : 1. Update about the new features and offers available in the app 2. Resolve the issues the customer is facing with the app while booking a ticket 3. Customer is angry about the app getting stuck, how will you resolve it?
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Answer:
what did you say I don't know?
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Answer: The explanation is given below.
Explanation:
- Good evening sir, Am I talking to Mr. XYZ
- (If Yes then Proceed else): Sorry to bother you sir
- Is this right time to talk sir
- (If Yes then proceed to next else): Ok sir, that's pleas can you tell me when you are free so that I could call you at that time.
- Sir, You have recently bought a new app from our company and it have got updated, I called you to give you working details of our updated app
- Please click on the app and log into it with you user id and password, please do not share your id and password to anyone sir.
- In our new feature we have added payment through upi, If you want to pay through upi please login through the relevant phone number and set security lock on the app.
- I read a complaint regarding the app getting stuck or crashed while using it.
- Sir here is what you need to do,
- hold the app icon, select app info
- A white screen will appear telling about the details of app
- Is it appearing?
- (If yes then proceed else): please repeat the same sir it will, if not please restart the phone
- then select memory option from the screen and click on clear cache
- have u done it?
- (if yes then proceed else): its right at the bottom of little dustbin icon on the window.
- ok sir, now restart the phone rerun the app
- it will work fine, if not please call me to this number
- We are always there to help you.
- Than you very much for your time.
#SPJ2
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