5. Customer: "It seems to be working now. Hope it won't turn off again. Thanks
for your help." Frame a response that sounds positive. *
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Customer: "It seems to be working now. Hope it won't turn off again. Thanks for your help."
The part where the customer says, "Hope it won't turn off again" is a negative response.
To change it to a response that sounds positive, we can change it like this:
"It seems to be working now. Hope it works great from now on. Thanks for your help."
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