A customer has called you on the phone. They are very angry and shout at you about a problem with then
product or service that your company has provided. What is the best way of communicating with them?
Select one:
O A. none
O B. Put the phone down on them: it is important not to engage with angry customers.
O C. Listen to everything that they have to say so that they understand exactly what the problem is. Speak
calmly and ask further questions about how you can fix the problem,
O D. Shout back so that you can get your point across over them.
Answers
Answer:
O C. Listen to everything that they have to say so that they understand exactly what the problem is. Speak
calmly and ask further questions about how you can fix the problem,
Explanation:
Answer:
The answer to the above-mentioned question is option C which states, " Listen to everything that they have to say so that they understand exactly what the problem is. Speak calmly and ask further questions about how you can fix the problem.
Explanation:
Whenever an angry customer calls and shouts at the service or the product of the company, we as the customer service should patiently and carefully listen to the issue of the customer and help them out rather than doing nothing about it. We are aware that communication is the solution to any problem. We need to work on a problem because it won't solve itself.
Therefore, even if a consumer phones and shouts furiously, we must still pay attention to them and make sure they can simply utilize the goods or use the services. If we do nothing or respond angrily to the customer, they might never do business with us again. So, we need to face the challenge through communication and patience.
Hence, we can safely conclude that Option C is the correct answer to the above-mentioned question.
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