Apply You Attitude:You are the manager of an internet service provider company.Write a message to your customer requesting them to pay their bill on or before the due date so that there is no interruption in their service.
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Make sure that you listen actively to his problems or complaints, and resist the urge to interrupt or solve the problem right away. Be empathic and understanding, and make sure that your body language communicates this. If you're not sure how to fix the situation, then ask your client what will make him happy.
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