essay on how redressal agencies to solve the consumer problem
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Consumer exploitation in India can be brought down only with proper awareness of the consumers about their rights. There are many platforms which they can approach to put in their complaints and escalate it to achieve justice. The Government understood the need to protect consumers from unscrupulous suppliers, and several laws have been made for this purpose. We have the Indian Contract Act, the Sale of Goods Act, the Dangerous Drugs Act, the Agricultural Produce (Grading and Marketing) Act, the Indian Standards Institution (Certification Marks) Act, the Prevention of Food Adulteration Act, the Standards of Weights and Measures Act, etc. which to some extent protect consumer interests.
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The Consumer Disputes Redressal Forum, better known as District Forum is the first stage of courts at the bottom of the hierarchy of the consumer redressal courts. The sections 10 to 15 of the Consumer Protection Act, 1986 deal with this forum.
Section 10(1) of the Act deals with the composition of the District Forum. The important aspects of this Act involve:
There is a President with the qualification of a District judge.
Apart from the President, there are two other members, one being a woman.
These members are to be chosen based on three grounds.They must be at least 35 years of age, they must have a degree from a recognized university and they must have at least 10 years of experience in law, economics, commerce and so on.
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