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Balbir Singh was shocked to find that his newly bought car, despite being under the warranty

period, was refused to be repaired by the car dealer because he drove through a waterlogged area.

But all was not bad for the elderly man as a consumer court, after a fight for two years, asked the

car manufacturer to compensate him Rs 50,000 for harassment. Singh's car was facing the

problem of hydrostatic lock - a condition in the car caused by entry of water inside the engine.

"I was driving my new car and it suddenly stopped on the road near Narela which was towed to

the authorised dealer of Maruti Suzuki. They told me that my car was facing a trouble that could

not be covered under warranty and gave me a huge amount as an estimate for the repair. How is

it possible that in a place like Delhi which usually faces a problem of waterlogging, one will not

include hydrostatic lock under warranty. I felt cheated," said the 70-year-old.

Singh filed a case with the district consumer through advocate Dolly Sharma forum praying for

removing the defect as part of the warranty or refund the price of the car. The consumer court

came to the rescue of Singh that did not found the manufacturer's logic convincing.

The counsel for the Maruti Suzuki told court that the damage in the vehicle was the result of

driving the car negligently which is not covered in the warranty period. It told the court that a

cost estimate of Rs 80,000 was given to Singh to repair the problem of the hydro lock.

In a country like India where waterlogging is a huge problem especially in major metros like

Delhi and Mumbai, hydrolock should be covered under the warranty. Hydro lock occurs when a

vehicle is driven through sufficiently deep or splashing water causing water to enter into the

engine through air in-take duct.

The water inside causes damage to the cylinder and the engine assembly of the vehicle. The

counsel for the car manufacturer told court that Singh had drove the vehicle in the waterlogged

area where upon the entry of water into the engine, consequential damage was caused in the

engine.

"During inspection, it was found that engine was damaged due to the water entry inside the

engine that caused hydrostatic loss due to negligence, careless and improper use of the vehicle,"

the court was told. The court observed that the manufacturer had not mentioned in its list of

conditions terms and conditions that the vehicle should not be driven in waterlogged areas.

"In case of sudden excessive rain and consequential waterlogging in the area, the consumer is not

expected to leave the vehicle in the middle of the road and to swim in the road. "The manufacturer while manufacturing the product is under a duty to safeguard the interest of

consumer of the vehicle in such conditions and to install safety devices in the vehicle. "It is also

under a duty to provide free of charges repair in such cases.

Accordingly, we are of the opinion that the respondent should have repaired the vehicle free of

charges," the court said. The consumer court held the manufacturer and its authorised dealer

guilty of deficiency in service and ordered to repair the vehicle free of charge within a month and

awarded compensation of Rs 50,000 for harassment and mental agony suffered and also asked it

to pay Rs 10,000 as the litigation cost.

1. Develop a colourful cartoon story on the above given consumer case on A4 size sheet.

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Answer 1

Answer:

Hydro lock occurs when a vehicle is driven through sufficiently deep or splashing water causing water to enter into the engine through air in-take duct. The water inside causes damage to the cylinder and the engine assembly of the vehicle.