How ‘Help’ is treated for a good usability?
a. User ideally should not require help to do the basic tasks.
b. Only less repetitive, complex tasks can be explained via help.
c. User should be provided contextual help whenever necessary.
d. A bulky help section may indicate that UI is not created intuitive enough.
Answers
The correct option is (a).
Help is an option which is present in the menu bar in almost all the application programs.
It gives us suggestions when we face any kind of problems (major or minor). Help option also contains instructions which are used while performing a specific task.
Step by step instructions are provided so that any user who is using that particular application does not face any kind of hardship.
"The option C is the correct answer.
Help is treated for a good usability because the user should be provided contextual help whenever necessary. And it is false for the other statements because help should provide the guide whenever the user needs, help should not be large then the application is not considered as intuitive.
Help must not contain complex answers, it should answer the queries where the user finds difficult to do required function."