How will you handle the following situations?
a. If a fire breaks out in the hotel
b. A theft case in a room.
Answers
Answer:
a.)To make your fire escape routes effective, you should: Keep them free from obstructions. Ensure they have suitable access for people with disabilities. Install ventilators in stairwells to remove smoke from the atmosphere. Make sure everyone keeps fire doors closed to prevent smoke and fire from spreading.
Pack for survival. ...
Get a room in the lower levels of the hotel. ...
Learn your escape routes when you arrive at the hotel. ...
Check some essential features of the hallway and of your room. ...
Put your room keys and flashlight in your shoes before you go to bed.
b.) First, take care of the guest. Make sure she is OK and find out the basics: how long was she gone, what is missing, where were the missing items located, etc. Second, file a police report. Third, conduct an internal investigation of what happened. The steps that hotels take to prevent theft help to control the situation. The Basics. Most hotel guest rooms are equipped with a locking system that requires either a key or a magnetic card for entry. The Safe. Technological Advances. Employee Screening. Internal Policy.