literature review on railway ombudsman
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The Rail Ombudsman is an independent, not-for-profit organisation. We offer a free, expert service to help sort out unresolved customer complaints about service providers within the rail industry. ... We also support the rail industry to raise standards.
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Review of The Rail Ombudsman for ORR: Report by RedQuadrant
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Review of The Rail Ombudsman
Findings report for The Office of Rail and Road
Report from RedQuadrant
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