merits and demerits of written communication
Answers
Advantages of written communication: Easy to preserve: The documents of written communication are easy to preserve. Oral and non-verbal communication cannot be preserved. If it is needed, important information can be collected from the preserved documents. Easy presentation of complex matter: Written communication is the best way to represent any complex matter easily and attractively. Permanent record: The documents of written communication act as a permanent record. When it is needed, important information can be easily collected from the preserved documents. Prevention of wastage of time and money: Written communication prevents the waste of money and time. Without meeting with each other the communicator and communicate can exchange their views. Accurate presentation: Through the documents of the written communication top executive can present the information more accurately and clearly. As it is a legal document everybody takes much care does draft it. Use as a reference: If it is needed, written communication can be used as future reference. Delegation of authority: Written communication can help the authority to delegate the power and authority to the subordinate. It is quite impossible to delegate power without a written document. Longevity: Written document can be preserved for a long time easily. That is why; all the important issues of an organization should be back and white. Effective communication: Written communication helps to make communication effective. It is more dependable and effective than those of other forms of communication. Maintaining image: Written communication helps to maintain the images of both the person and the organization. It also protects the images of the company or organization. Proper information: It is a proper and complete communication system. There is no opportunity to include any unnecessary information in a written document. Less distortion possibility: In this communication system information is recorded permanently. So, there is less possibility of distortion and alteration of the information. No opportunity to misinterpret: there is any opportunity to misinterpret the information or messages of written communication. Controlling tool: Written communication can help to control the organizational activity. The written document may be used as a tool for controlling. Easy to verify: The information and messages that are preserved can be verified easily. If there arises any misunderstanding any party can easily verify the information. Others: Clear understanding, Legal document, Acceptability, Reduction of risk, Creating confidence, Easy circulation, Wide access or coverage etc. Disadvantages of written communicationExpensive: Written communication is comparatively expensive. For this communication paper, pen, ink, typewriter, computer and a large number of employees are needed. Time consuming: Written communication takes time to communicate with others. It is a time consuming media. It costs the valuable time of both the writer and the reader. Red-Taoism: Red-Taoism is one of the most disadvantages of written communication. It means to take time for approval of a project. Useless for illiterate person: It messages receiver is illiterate, written communication is quite impossible. This is major disadvantage written communication. Difficult to maintain secrecy: It is an unexpected medium to keep business secrecy. Secrecy is not always possible to maintain through written communication. Because here needs to discuss everything in black and white. Lack of flexibility: Since writing documents cannot be changed easily at any time. Lack of flexibility is one of the most important limitations of written communication. Delay in response: It takes much time to get a response from the message receiver; prompt response is not possible in case of written communication that is possible in oral communication. Delay in decision making: Written communication takes much time to communicate with all the parties concerned. So the decision maker cannot take decisions quickly. Cost in record keeping: It is very difficult and expensive to keep all the records in written communication. Complex words: Sometimes the writer uses complex words in writing a message. It becomes difficult to meaning out to the reader. So the objectives of the communication may lose. Lack of direct relation: If there is no direct relation between the writer and the reader, writer communication cannot help to establish a direct relation between them. Other: Prompt feedback is impossible, Slowness, Bureaucratic attitude, Understanding problem between boos and subordinates, lack in quick clarification and correction, formality problem, lack of personal intimacy, etc.
The merits and demerits of written communication are as follows:
Merits
- Easy to communicate.
- Faster mode of communication.
- Most suitable for long distance communications.
- Can be recorded as an evidence( can be used legally later).
- Easier to send pictorial representations.
- One message can be sent to multiple people at the same time and thereby saves time.
Demerits
- Maintaining privacy is difficult as message spreads fast.
- Possibilities of misinterpretations.
- Takes time to compose.
- Late replies or feedbacks can cause a problem.
- Direct relation maintenance is difficult.
- Problematic for the illiterates.