Question

Neha Madan (a customer) has to sent an email. Select the most appropriate salutations.
1. Dear Madan,
2. Dear Ms Neha Madan
3. Dear Neha,
4. Dear customer,

Answer 1

The most appropriate salutation is "Dear Neha".

Option (3) is correct.

Explanation:

• If you are addressing a customer then you will use the salutation Dear (name of the customer).
• It is the most appropriate way to address a customer.
• When writing an email, first of all, we write the name of the person/ recipient.
• After that, we write the body of the email in which we mention the reason or purpose of sending the email.
• In the end, we say regards on behalf of the person writing the email.