Question

The help desk is keeping track of the number of minutes the average caller spends on hold. According to the table, during which interval did the average time spent on hold increase? week 1 to week 3 week 1 to week 4 week 4 to week 6 week 3 to week 5

Answer 1

The question is incomplete.

However,

Answer: Week 4 to week 6

Reasons:

• The caller gets busier during the weeks 4 and 6.
• The time taken to process the request is long.
• The frequency of the calls increase.
• Restlessness.

According to the table, there is an increase in the average time spent on hold during the week 4 to week 6.