What are the expectations of recipients from the services delivered by m–Governance?
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Answer:
M-Governance aims at providing fast and easy access of public services to citizens through mobile devices. Mobile services are quickly emerging as the new frontier in transforming government and making it even more accessible and citizen-centric by extending the benefits of remote delivery of government services and information. Delivering timely and accurate information to citizens and an established system of two-way communication between the government and people is one of the keys to strengthening democracy by facilitating enhanced utilisation of public services, participation and empowerment of citizens. The use of mobile technologies has been prominent in government departments especially in agriculture, health care, financial services, retail trading, utilities, communications, manufacturing, transportation and services. Businesses too have woken to the popularity of mobile phones and are introducing services, especially in the Banking sector. Mobile banking is the future because of its cost effectiveness and ability to reach out to customers in remote areas.
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