What is the operational defintion of satisfaction
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It is a measure of how products and services supplied by a company meet or surpass customerexpectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals.
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It is a measure of how products and services supplied by a company meet or surpass customerexpectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals.
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