Question

When a solid melts , its temperature remains the same , so where does the heat energy go ?

Answer 1

the heat is absorbed by the particles of matter to melt.
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Answer 2

When solid melts, the temperature remains same because the heat is used to change its state I.e it is absorbed by the particles. This heat is called Latent Heat.

(Latent literally means hidden. So, latent heat means hidden heat)

Hope this will help u