Question

Whether the following statements relating to Departmental Stores are true or
false, write ‘T’ for true and ‘F’ for false against each statement :
(i) A departmental store is a retail shop where different goods are sold at
different counters/ departments in the same building.
(ii) The different departments like electronic goods, garments etc are
managed separately for convenience of control.
(iii) There is direct contact between the customers and the owner of the
departmental store through various departments.
(iv) Departmental Stores offer additional services to customers apart from
the goods available for sale.
(v) These stores are conveniently located in residential areas for the benefit
of large number of customers.
(vi) Departmental stores offer goods at high prices to customers due to the
high cost involved in maintaining and operating the store as well as
providing various facilities for customers.

Answer 1

Answer:

1)True

2)False

3)True

4)False

5)False

6)True

Answer 2

Answer:  

(i) 'A departmental store' is a 'retail shop where 'different goods' are sold at different counters/ departments' in the 'same building': True

(ii) 'The different departments like 'electronic goods, garments' etc are managed separately for 'convenience of control': True

(iii) 'There is direct contact' between the 'customers and the 'owner of the departmental store' through 'various departments': False

(iv) 'Departmental Stores' offer 'additional services' to customers' apart from the 'goods available for sale': True

(v) These stores are 'conveniently located in 'residential areas' for the benefit  of a 'large number of customers': True

(vi) 'Departmental stores offer goods' at 'high prices to customers due to the  'high cost involved in 'maintaining and operating the store' as well as  providing 'various facilities for customers': False

Explanation:  

• A departmental store has a number of divisions selling different goods all under the same roof.
• The different goods are sold in different places for better and more effective management and control.
• Consumers can have direct contact with the employees of the departmental store, and the manager who is responsible for running the store for any query or grievance redressal, but not with the owner.
• Additional services like, 'home delivery, gift wrapping' are services that are offered by the departmental stores along with only selling of goods.
• These stores are indeed located in various residential areas to gain access to a large number of customer bases.
• These stores offer attractive discounts and incentives and goods are offered at reasonable prices.