Which of the following is/are correct?
(a) SLA contains SLO
(b) SLO contains SLA
(c) Multiple SLAs are aggregated to KPI
(d) KPIs are aggregated to SLO
Answers
The correct options to this question are option - A and D.
(a)SLA contains SLO and
(d) KPIs are aggregated to SLO
A service level objective (SLO) is a key element of a service level agreement (SLA) between a service provider and a customer.
A Key Performance Indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving key business objectives.
The correct options to this question are option - A and D.
(a)SLA contains SLO and
(d) KPIs are aggregated to SLO
A service level objective (SLO) is a key element of a service level agreement (SLA) between a service provider and a customer.
A Key Performance Indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving key business objectives.