write a letter from the side of customer regarding giving some more time to make payment due to pandemic problem
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after whatever format you are following:-
my sincere apologies for not being able to forward the money on time once again. i can ensure this dosent occur usually and promise to pay back your amount soon. due to the pandemic money has been a little tight. hope you understand
apologies once again allow me to make it up to you (use the last line if informal)
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