Write an e-mail to a leading clothing brand asking them to refund your money.
Answers
Dear sir,
A few weeks ago, I ordered a pink silk blouse for my school-leaving party. I placed my order online, through a reputable garment website.
When my parcel arrived this morning, I was very happy. When I carefully opened the package and looked at the clothes and the tags, I realized that this was not what I had ordered. I had ordered a pink silk blouse but I received a navy woolen sweater instead.
I was upset because Thompson and Morgan got my order wrong! I suppose I could just keep the sweater. It would save all the effort of contacting the company, making a complaint , taking the parcel to the post office etc.
Then I thought to myself “This is not what I ordered. I paid for a pink silk blouse. The company made a mistake.”
What would you do if this happened to you? Would you keep the item, even though it is not what you ordered? Or would you send it back? Would you demand a refund?
I decided to contact the website to make my complaint. I don’t want a refund. I want Thompson and Morgan to rectify my order!
3806 Jisco West Rd
Jackson, Ohio 45640
DATE
Worldwide Pan Company
7800 Sana Monica Lane
Beverly Hills, CA 90210
Subject: Defective Pans Refund
To Whom It May Concern;
I bought a pot and pan set with a lifetime warranty from your company at our local department store. Because it has been more than 5 years since I purchased them, the store will no longer take them back. I do have my receipt and the upc from the box. Most of the pans have fared well, but the main skillet, which gets a lot of use, has not been so lucky. The Teflon lining on the inside of the pan is flaking away and is unsafe to use.
I know that your company doesn’t make these pans anymore, but I would like a refund in the amount of this skillet’s purchase price. Skillets of comparable size and style go for around $40 from your company. I would be happy to either have a new skillet or the money to replace the one that I lost. The warranty I have says that either one can be done according to what the manufacture feels necessary. I have sent along pictures of this skillet so that you can see the damage and that it has normal wear and tear on it.
I look forward to a resolution for this matter. I can be reached at 740-980-7899 anytime.
Sincerely,
Willard Smith
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