You are Apoorva/Arpit. You bought a refrigerator from Ganesh Electronics and electricals, Gandhi Marg, Nagpur. It does not function properly. Write a letter to the Sales Manager of the shop, complaining about the defect and asking for immediate replacement or repair, as necessary.
Answers
16,M.L. Kapoor Street
Panki
Nagpur
Date....
The Sales Manager
Ganesh Electronics and electricals
Gandhimarg
Nagpur
Dear Sir
I bought a refrigerator from your shop but it doesn't function properly. The freezer is not freezing even after switching on the button .
The refrigerator creates noise and doesn't work.
So please sent your workers to check the refrigerator. If it is repairable so repair it otherwise replace it immediately .
I shall feel highly obliged if you kindly send your workers for checking the refrigerator .
My address is given above.
Yours faithfully,
Manish Sharma.
Answer:
14 – G
Green Apartments
Nagpur
December 16, 2018
The Manager
Ganesh Electronics and Electricals
Gandhi Marg
Nagpur
Subject: Defective Refrigerator
Sir:
I wish to state that last month on November 25, 2018 I purchased a 200 L refrigerator of LG Brand from your store (Bill no. 340971). At the time of purchase I was told the product was of high quality. I was really very excited about the product.
However, when I used it I found it not up to the mark; it makes lots of noise at times and then it becomes quiet. Quite frequently it becomes off on its own. On many occasions many food items have gone rancid on account of the auto off problem. I feel I have wasted my money by buying this refrigerator. Kindly replace this fridge or have all the faults fixed.
Looking forward to hearing from you.
Yours truly,
Arpit