Question

You are Sonia/Sunil of M-3, Ashok Vihar, New Delhi. You placed an order
with Messrs Bright Publishers, Darya Ganj, Delhi for the supply of some
books and stationery items. When you checked the received parcel. Vou
found that it contained some damaged items. Write a letter to the
publishers to replace the defective items at their cost. (100 - 150 words)
​

Answer 1

M-3

Ashok Vihar

New Delhi

April 2, 2020

Messrs.’ Bright Publishers

Darya Ganj

Delhi

Subject: Complaint regarding damaged goods

Sir:

I am writing to your good self to lodge complaint against the poor service provided by your company. I had placed order for some books and stationery items on March 20, 2020 from your company. I regret to inform that I received damaged goods. However, when I opened the parcel to see whether any damage had been done to goods or not, I found the goods in bad shape. Most of them were broken. There were many scratches on them. It means they had not been treated with care during the transportation. I appeal to you to look into the matter and replace the damaged goods.  

Yours truly,

Sunil

Answer 2

Formal letter on defective items:

From

Sonia/Sunil,

M-3, Ashok Vihar,

New Delhi.

To  

Messrs Bright Publishers,

Darya Ganj,

Delhi.

Respected sir/madam,

Subject: Request to replace the defective items reg/-

I have received the order that I have placed on 08.06.2020 and all the items in the order are prefect. But, there is some defective in some of the items that are delivered. Some of the defective items are:

• Binding of the dictionary is note proper in 2 books.
• Book is damaged in 3 books.
• Papers are printed upside down in 4 books.
• Papers are missing in 2 books.

I request you to replace the defective items and I have sent the damaged items with this letter.

Thanking you

Yours truly,

Sonia/Sunil.