Explain the CRM practices in Indian Service Business.
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he!
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India is a price-sensitive market.
Hence, CRM providers in India try to provide the most affordable solutions. For example:-
- a free plan.
- free-trial.
- and inexpensive pricing plans..
Also, to counter the tough competition from market leaders like Salesforce. Companies in India have developed similar tools which target small and medium businesses.
hope help u!
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Customer relationship management (CRM) is a planned and sustained interaction with customers to assess their needs through technological platforms. It involves using technology to ascertain the level of customers' satisfaction and organise a company response to sales, marketing and customer service
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